Items should be returned new, in their original Juliet & Zoe packaging, including all boxes, bags, heel tips, tags and everything else included in your order.
Returns that are damaged, worn or altered will not be accepted and may be sent back to the customer.
All items have to be returned with a Return Authorization (RA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
We may refuse to accept orders at our discretion if goods are returned repeatedly.
All shoes should be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoebox as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Bags & wallets
Our light-coloured bags and wallets can easily be altered by dark fabrics since dye can be transferred onto them. Please handle our delicate products with care. Bags and wallets should be returned in their original, undamaged Juliet & Zoe box as this is considered part of the product. Bags or wallets that are returned without Juliet & Zoe box or in a damaged Juliet & Zoe box may not be accepted, and may be sent back to the customer.
Please try our garments on carefully, as all products must be returned unaltered, including Juliet & Zoe box. Garments should be returned in their original, undamaged Juliet & Zoe box as this is considered part of the product. Garments that are returned without Juliet & Zoe box or in a damaged Juliet & Zoe box may not be accepted, and may be sent back to the customer.
Goods are faulty if you receive them damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you want to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. If it's possible, we will offer to repair faulty items. If they cannot be repaired or the same product is not available, you will receive a full refund.
We have made every effort to display the colors of our products that appear on JulietandZoe.com as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be entirely precise.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. All signature Juliet & Zoe pink boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. You cannot use Juliet & Zoe pink boxes as external packaging.
Free collection does not apply to items returned from a different country to the original shipping destination or to orders cancelled under the ICACRs.
We prefer that items are returned to us via UPS to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. Our address for all returns is:
Juliet & Zoe, C/ de Dalt, 5-A, 08505 Santa Eulàlia de Riuprimer (Barcelona) Spain
We request that you contact us at firstname.lastname@example.org in relation to such returns. Please note that we may not accept liability for goods that are not returned via UPS.