Privacy Policy
  • GENERAL

    Welcome to Julietandzoe.com. This is the Privacy Policy of Juliet & Zoe ("Juliet & Zoe", "we" "us"). Juliet & Zoe is the trading name of Juliet & Zoe S.L., a company registered in Spain. Our registered address is C/ de Dalt, 5 A 08505 Santa Eulàlia de Riuprimer (Barcelona) Spain. Our VAT number is B65766867. You can contact us by e-mail at customercare@julietandzoe.com.

    The protection of your privacy and personal data is very important to us. We have adopted a Privacy Policy to govern the way we collect, store and use the information you provide us with.

    This Privacy Policy does not apply to websites maintained by our associate companies or organisations. Please make sure you read the privacy policies of these other companies or organizations before giving your details.

    If you are under 18, you must inform a parent or guardian about the Juliet & Zoe Privacy Policy and Terms & Conditions and obtain their consent before registering or placing an order.

    Visiting www.julietandzoe.com, registering for an account or ordering or purchasing from us, implies that you accept and agree to the practices described in this Privacy Policy and the Terms & Conditions.

    We may amend this Privacy Policy at any time or even publish a new version on our website without informing you. You should check our website occasionally for updates to our Privacy Policy.

  • PERSONAL DATA COLLECTION

    When you submit an order, purchase a gift voucher for a friend or register for a service, Juliet & Zoe collects personal information in several ways. When you register you agree to your personal data being collected. If you place an order with us, we need to store personal information, including your name, e-mail address, phone numbers, home address and shipping and credit/debit card billing address(es) so we can deal with and fulfil your order.

    Stored card details will never be shared with third parties and will be used only to process your order using our systems belonging to our payment partner. We may also obtain information through authentication or identity checks. We may sometimes ask for your telephone number. This number may be given to our delivery services courier. These details mean we can deal with your order and let you know its status.

  • HOW THIS INFORMATION CAN BE USED

    Juliet & Zoe may use your personal information for dealing with orders, payments and giving you a personalized shopping experience. We will also use your details for order delivery and fulfilment and for running your account. Personal information you give us may be revealed to a credit reference or fraud prevention agency, which may keep a record of it. We may reveal your information to any relevant regulatory body when there is a legal obligation to do so.

    Your personal data may also be used so we can send you marketing updates, but only in line with your preferences (detailed in the next section). We will not sell your details to outside marketing companies.

    We collate data about site traffic, sales, wish lists, and other commercial information which we may pass on to outside organizations, but this information does not include any information that can identify you personally.

    Finally, we may use your personal data for our internal marketing and demographic studies, together with non-personal information for monitoring customer patterns so we can continually improve our site design to better meet our customers' needs.

    Juliet & Zoe may occasionally employ outside business partners to collect personal information on Juliet & Zoe’s behalf. Juliet & Zoe may also share your data with outside business partners to offer you targeted advertising. In these cases, such third parties will be subject to confidentiality agreements and told by Juliet & Zoe to comply with the relevant data protection law.

  • MARKETING OPT-IN AND OPT-OUT PROVISION

    When you register, you will be given the chance to opt out of subscribing to our regular update service. This will provide you with:

    1. E-mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, interesting events and one-off marketing promotions.
    2. Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, interesting events and one-off marketing promotions.

    The marketing communications you sign up for will be sent only by Juliet & Zoe.

    We will offer you the chance to unsubscribe from any service or update the one(s) you have signed up for at any time, if you change your mind. Any e-mail we send you will contain an automated link so you can easily unsubscribe to opt out of that particular mailshot. All you need to do is follow the indications in the e-mail. Otherwise, you can change your e-mail preferences or opt out of all emails in the My Account section.

  • HOW YOU CAN ACCESS AND CHANGE YOUR PERSONAL INFORMATION

    If you wish to change the personal information held by Juliet & Zoe for any reason, please visit the website and, after using the "Sign In" menu on the home page to log into the site, your personal information will be displayed for you to review and change it in the My Account section. Only you or, if you so request, the Customer Care department, may access your personal data from the website with your password and user ID. Information may be modified online in My Details and My Addresses. If you prefer, you can contact us by e-mail at customercare@julietandzoe.com and we will change your personal details.

  • KEEPING YOUR PERSONALLY IDENTIFIABLE INFORMATION SAFE

    We will take reasonable care to apply appropriate safeguards to ensure the security, integrity and privacy of the data you have supplied us with. When you submit an order or access your account information, we use Secure Socket Layer (SSL) encryption, which encrypts your information before it comes to us to protect it from unauthorized use. We will also take reasonable steps to ensure that outside business partners who receive any data from us will provide sufficient protection for that personal information.

  • WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

    If you need more information about our Privacy Policy, please go to the help section on the website where our Frequently Asked Questions (FAQs) are answered. If you require further information, please go to the Contact Us section on the website and send an e-mail to the Customer Care Department.

USE OF COOKIES

This site uses cookies for you to have the best user experience. If you continue to browse you are giving your consent to the acceptance of the aforementioned cookies and acceptance of our cookie policy.

Active Pop Up