FAQ'S
  • HOW DO I MAKE A PURCHASE?

    Making a purchase is SUPER easy:

    Use the MENU, SHOP link, and then use BAGS, SHOES, SCARVES or WALLETS links, or you can also shop directly from pictures displayed on our home screen.

    Once you have found an item, choose your size and click on the "ADD TO BAG" button on the product page.

    You can review the items in your bag by clicking the "SHOPPING BAG" link at the top of the page. Then click "VIEW SHOPPING BAG" to see all your items.

    To complete your order, simply click on "PROCEED TO CHECKOUT" and you are all set!

  • DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

    We wouldn't want you to do something that you don't feel like, so you can definitely shop on the Juliet & Zoe website without creating an account, by simply proceeding to purchase as a guest.

    However, just so you know, if you register an account with us, you will be able to enjoy these irresistible benefits:

    * Save your details so you can shop EVEN quicker and easier next time!

    * Track your order and review your order history.

    * Request a return or exchange directly from your account.

    * Create your wishlist so you'll be able to:

    • Make a wishlist of products you ADORE.
    • Activate the "back in stock alert" for sold out products.
    • Activate the "sale alert" of products you are interested in and want to get at an amazing price.
    • Activate the "last piece alert" so we can notify you if there is only 1 piece or few pieces left of the product you LOVE.
    • Check your store credit balance.

  • IS MY PERSONAL INFORMATION KEPT PRIVATE?

    We assure you that your personal information is kept private and confidential and at no point will we share it with a third party for marketing purposes. We worship our customers and their privacy even more! For more information, please read our Privacy Policy published on our website in full.

  • WHAT SHOULD I DO IF I'VE LOST MY PASSWORD?

    Firstly, don't feel bad about forgetting your password! Don't we all!? To re-set your password, follow the "Lost Password?" instructions on the "MY ACCOUNT" page. Please note, for security reasons we are unable to send your old password via email.
    See? It's not such a big deal!

  • IS IT SAFE TO USE MY CREDIT CARD ON LINE AND WHAT PAYMENT METHODS DOES JULIET & ZOE ACCEPT?

    All credit or debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure.

    We accept Visa, MasterCard, Maestro, American Express and JCB cards. You can also choose to pay with PayPal.

    First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

  • CAN I CHOOSE THE CURRENCY I PAY IN?

    All prices are in Euros, and your order will be charged in Euros.

    If you are a customer whose credit or debit card is not denominated in Euros, you should note that your card issuer will charge you for any currency exchange at the exchange rate applied by your card issuer at the time your card issuer processes the transaction. You should check with your card issuer what you can expect to pay in your own currency, before submitting your order.

  • WHICH COUNTRIES DOES JULIET & ZOE SHIP TO?

    Juliet & Zoe ships to 164 countries worldwide. We are sure your country is included in this long list! Click here to find the full list of countries that we ship to.

  • HOW MUCH WILL DELIVERY COST AND HOW LONG DOES IT TAKE?

    It really depends on where you are shopping from! So, to know your exact delivery and shipping charges, view our Shipping information on our site, as amended from time to time.

  • IS MY PURCHASE INSURED?

    Yup! Juliet & Zoe insures each purchase during the time it is in transit until it gets to you. Nevertheless, once your package has been signed for at your specified address, it is no longer covered.

    A signature is very important for both our customer and us! To ensure that your purchases arrive safely and in perfect condition, we require a signature for any goods delivered and are unable to authorise for packages to be delivered without a signature.

  • HOW MUCH DUTIES AND TAXES DO I HAVE TO PAY?

    This totally depends on where you are shopping from! Taxes and duties are calculated according to your shipping destination.

    For all EU destinations product price includes local VAT.

    DDP : Delivery Duty Paid

    Product prices displayed are exclusive of local VAT.

    Customers purchasing from a country served as DDP (Delivery Duty Paid) will be charged import duty and tax. These costs will be included in the product price.

    DDU: Delivery Duty Unpaid

    Product prices displayed are exclusive of VAT.

    Customers purchasing from a country served as DDU (Delivery Duty Unpaid) will be charged for the items purchased and shipping costs only. Customs duties, sales tax and handling costs will be invoiced to you directly from UPS by order of Customs Office or an import broker appointed by you.

    Make sure you check our shipping information if you need more details.

  • ONCE MY ORDER HAS BEEN PLACED, CAN I CHANGE OR AMEND IT?

    Before your order has been prepared for dispatch, we can cancel an item, change the size or edit your billing and shipping details, but do remember that we are unable to combine orders or add pieces to an existing order once it has been placed.

    If you need to make any last-minute amendments, please contact our customer care at: customercare@julietandzoe.com for assistance.

  • HOW CAN I TRACK MY ORDER?

    We totally get it that you want to know where your Juliet & Zoe package is at ALL TIMES! So, we made it super easy for you to track it! You will receive an email with your parcel's tracking number as soon as UPS has picked it up from our warehouse. You can track the status of your order to find out where it currently is and when it will get delivered, at any time, using this tracking number.

    If you have registered, you can also follow the progress of your order in "My Account", "My orders".

  • HOW CAN I RETURN OR EXCHANGE AN ITEM?

    You won't believe how easy it is! You have 14 days to decide whether to keep your items and we will even collect them from your home, work or alternative address for free. It doesn't get any easier than this, does it? Simply request a Returns Authorization number (RA) from your Juliet & Zoe account and then decide when your items should be collected and sent back to us!

    For more specific information, please refer to the Returns & Exchanges section.

  • HOW WILL I BE REFUNDED AFTER RETURNING AN ITEM?

    There are two possible scenarios. Your refund will either be issued to the original credit card used to place the order or as Juliet & Zoe store credit. We would love you to choose the latter one since we know our products are a MUST HAVE! Shipping costs are not refunded for items using our free collection service, unless your items are faulty, or your order is cancelled under the ICASRs.

    All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

    Please note that it can take up to 10 business days for the refund to appear in your account.

  • HOW CAN I BUY A VIRTUAL GIFT CARD?

    Now, this is the best gift option you can think of! You can buy a Juliet & Zoe gift card in Euros (EUR) by following these super simple steps:

    • Select "GIFT CARD".
    • Please, note that virtual gift cards are emailed directly to the recipient.
    • Choose the amount, enter the recipient's name and email address, do include that personal message that will make that special someone love you even more, and then add the gift card to your shopping bag.
    • You will be notified by email as soon as your virtual gift card has been sent.

    If you need further assistance placing an order for a Juliet & Zoe gift card, go ahead and contact Customer Care at customercare@juietandzoe.com. We would love to help!

  • COULDN'T ANSWER YOUR QUESTION?

    These questions are not the ones you wanted to ask? No worries! If you require further assistance or if you have any questions, please contact our customer care at customercare@julietandzoe.com.

USE OF COOKIES

This site uses cookies for you to have the best user experience. If you continue to browse you are giving your consent to the acceptance of the aforementioned cookies and acceptance of our cookie policy.

Active Pop Up